- Begin with ensuring seamless continuity of current support
- Install Agile processes to measure throughput and accuracy of services
- Operate with a product mindset with well-defined product catalogue
- Demonstrate transparency and continuous improvement
- Collaborate with Sales, Risk Managers, Product and Trading to deliver on current priorities
- Tailor testing and onboarding process to meet client’s expectations
- Proactively review opportunities and tailor an action plan to address and monetize top priorities
- Form Scrum teams for end-to-end delivery on large initiatives
- Improve end-to-end observability and site reliability
- Install DevOps practices to automate management of onboarding environment
- Create a simulation testing environment for client self-certification of flows
- Build micro-services and APIs for Config changes to reflect real-time
- Deploy all Configurations as Code so that there is no scope for ad hoc changes
- Develop Chatbots to aid clients and improve self-service capabilities
- Setup/Monitor Service Level Objectives; Monitor and alert in case of service exceptions
- Streamline infra-management using automation tools
- Reduce toil for repeat queries and exceptions
- Standardize the setup across assets
White label and offer APIs for trading to client’s clients to increase flows