Execute API Strategy

Goal:

  • Provide consultancy services to implement your Client API strategy and deliver superior client experience
  • Manage client onboarding, APIs configurations for electronic trading, and ongoing support
  • See the benefits of integrating your current support with Product Operating Model and Agile Principles

Pillars (ABC)

  • Accountability
  • Business focus
  • Consistency of Service

We can help if any of the below are product priorities for you to achieve

Value
  • Are you getting value for your money in your Client API investment?
  • Is there a scope to reduce manual toil on queries and exceptions?
  • Do you wish to automate configuration and tier setups in real-time?
Superior and consistent client experience
  • Do you see a scope to improve your client satisfaction?
  • Do you leverage client feedback to continuously enhance your internal processes?
Client acquisition and Growth
  • Do you take your client stories to build your client base out?
  • Are you in tune with latest developments in trading partners; are you ready to accept and enhance client flows?
  • Do you offer white glove service to your platinum clients?
  • Do you have the architecture to white label API to your client’s clients?
Data and analytics to benefit internal metrics as well as your clients
  • Are you consuming all the analytics that ECNs provide?
  • Do you share non-proprietary analytics to enhance client productivity and satisfaction?

Execution Plan

Short Term Goals (0 – 6 months)

  • Begin with ensuring seamless continuity of current support
  • Install Agile processes to measure throughput and accuracy of services
  • Operate with a product mindset with well-defined product catalogue
  • Demonstrate transparency and continuous improvement
  • Collaborate with Sales, Risk Managers, Product and Trading to deliver on current priorities
  • Tailor testing and onboarding process to meet client’s expectations
  • Proactively review opportunities and tailor an action plan to address and monetize top priorities
  • Form Scrum teams for end-to-end delivery on large initiatives

Medium Term Goals (6 – 12 months)

  • Improve end-to-end observability and site reliability
  • Install DevOps practices to automate management of onboarding environment
  • Create a simulation testing environment for client self-certification of flows
  • Build micro-services and APIs for Config changes to reflect real-time
  • Deploy all Configurations as Code so that there is no scope for ad hoc changes
  • Develop Chatbots to aid clients and improve self-service capabilities
  • Setup/Monitor Service Level Objectives; Monitor and alert in case of service exceptions
  • Streamline infra-management using automation tools
  • Reduce toil for repeat queries and exceptions
  • Standardize the setup across assets

Long Term Goals (12 months+)

White label and offer APIs for trading to client’s clients to increase flows

Scope

Process

Message

1. What problem is Markets Tech solving for Institutions?

  1. Customized services for Institutional clients
  2. Client stickiness via superior customer service
  3. Transparency and Reporting of Data
  4. Reduce support overhead – Let Tech build Tech
  5. Cost Efficiency – double your customer satisfaction for a fraction of your current spend

2. What problem is Markets Tech solving for your (Institutional) clients?

  1. Accurate and consistent service to clients on behalf of the institution
  2. Consultancy Services – FIX Integration, Testing and on-boarding assistance
  3. Single point of accountability

3. How does Markets Tech achieve that?

  1. Build clients-first culture
  2. Take accountability end-to-end when representing the institution
  3. Create a Centre of Excellence around Electronic Trading Flows and API Connectivity
  4. Automate, automate, automate

4. What is Markets Tech advantage?

  1. Expertise in Pricing (Streaming and RFQ), Algos, Market Making, Trade Matching, Booking, and end to end flows
  2. Expertise in APIs, Electronic Trading Technology and e-Risk Management (ETRM)
  3. Client centric approach and business expertise

Timeline